Sometimes our firewall can block your IP and you will lose access to your site/account while using your local network, this can be caused by numerous events such as the following:
- Numerous failed login attempts to your hosting account.
- Numerous failed login attempts to your email account.
- FTP access with multiple 50+ connections can cause a blockage.
- Failed WordPress login attempts.
There are a lot more events that trigger our firewall, but those are the most common and are likely what caused your IP to be blocked.
How to Unblock your IP
-
Login to our Client Area
-
Go to Support > Unblock IP Address
-
Click on the "Check for IP Block and Remove" button, and it should then proceed to check our network for your IP. It can take 10-20 seconds for this to fully complete.
-
Once it has finished scanning our network, it should then prompt you with a success message notifying you that the IP has been removed from the block list if it was blocked initially. It will also proceed to display the reason for the blockage.
