We all know how good ManageWP is for backing up and managing multiple WordPress websites.
But what happens when their worker plugin fails to connect?
This error is almost annoying enough to make my skin crawl! I completely understand why clients are angry when they submit the ticket to us asking to help!
What Causes The Manage WP Error
If you reach out to the fine folks over at ManageWP they’ll tell you to make sure your web host has their IP’s whitelisted.
This is a very important step – but we’ve already whitelisted them on our servers. While there is always a chance they have added a new one, the problem most always goes back to ModSecurity.
For those unfamiliar, ModSecurity is a toolkit for real-time web application monitoring, logging, and access control. I like to think about it as an enabler: there are no hard rules telling you what to do; instead, it is up to you to choose your own path through the available features. Thankfully, we’ve pre-loaded a set of rules to keep your website secure, but sometimes they can view the ManageWP worker plugin as a threat!
If you’re having trouble connecting, try disabling ModSecurity.
You can do this by logging into cPanel, searching for, and then clicking on ModSecurity:
You can then disable it for the domain in question or for your entire cPanel account:
Once it’s disabled, go back over to the ManageWP website and try to connect:
Nine times out of ten this does the trick!
Even if you’ve done this before, ModSecurity has a habit of turning back online automatically, especially after a LiteSpeed upgrade.
So the next time you have an issue, make sure to check this! As always though, if you have any doubts or questions our support team is available 24x7x365 via phone, live chat, or tickets to assist!
